We are committed to protecting and respecting your privacy. For the purposes of data protection legislation, we are the data controller and we will process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and national laws which relate to the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
2.1. We will collect details such as your name, address, phone number and email address when you request services from us either by phone, email or text. We will use this information to process your order and comply with our contractual obligations.
2.2. In order to perform our contract with you, it will not be necessary to share your information with any third party without receiving your explicit permission prior to sharing you information.
2.3. We will retain your information as long as we require this to provide you with the goods or services ordered from us and for a period of 6 years afterwards.
We will collect details such as your employee names, telephone numbers and email addresses in order to contact you about goods or services ordered with you, to place further orders and to pay you for the goods and/or services supplied. We will keep the personal data for 6 years further to being provided with the goods/services.
4. IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with our services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
5. LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA
5.1. We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:
5.1.1. for performance of a contract we enter into with you;
5.1.2. where necessary for compliance with a legal or regulatory obligation we are
5.1.3. where necessary to protect your vital interests; and
5.1.4. for our legitimate interests (as described within this policy) and your interests and fundamental rights do not override these interests.
6. DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES
6.1. In addition to the third parties mentioned above, we may disclose your information to third parties for our following legitimate interests as follows:
6.2. to staff members in order to facilitate the provision of goods or services to you;
6.3. to our affiliated entities to support internal administration;
6.4. professional advisers including consultants, lawyers, bankers and insurers who
provide us with consultancy, banking, legal, insurance and accounting services;
6.5. HM Revenue and Customs, regulators and other authorities who require reporting
of processing activities in certain circumstances; and
6.6. We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
6.7. We will not sell or distribute personal data to other organisations without your approval.
7. DATA SECURITY
7.1. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk.
7.2. Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors and other third parties that have a legitimate business need for such access.
8. ACCESS TO, UPDATING, DELETING AND RESTRICTING USE OF PERSONAL DATA
8.1. It is important that the personal data we hold about you is accurate and current.
Please keep us informed if the personal data we hold about you changes.
8.2. Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form.
If you would like a copy of some or all of your personal information, please send an email to email@example.com.
8.3. You can also ask us to undertake the following:
8.3.1. update or amend your personal data if you feel this is inaccurate;
8.3.2. remove your personal data from our database entirely;
8.3.3. send you copies of your personal data in a commonly used format and transfer your information to another entity where you have supplied this to us, and we process this electronically with your consent or where necessary for the performance of a contract; or
8.3.4. restrict the use of your personal data.
8.4. We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
8.5. Please send any requests relating to the above to firstname.lastname@example.org specifying your name and the action you would like us to undertake.
9. RIGHT TO WITHDRAW CONSENT
Where you have provided your consent to the collection, processing and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact us at email@example.com.
11. CONTACT US